Your mentor is someone who’s walked in your shoes and has either completed the programme orstill an active member themselves. They’re full of everyday guidance and advice, and interact with you

Clinicians are specialist experts in the conditions we treat. They create personalised treatment strategies for you and interact with you whenever you need and wherever you are.

You will be given a primary clinician and primary mentor who will be your go to person/point of contact. You may occasionally hear from other clinicians or mentors (from the mentor’s close-knit group) when specific expertise is needed from other parties or at times when your primary clinician/mentor is unavailable/on holiday.

Our clinicians usually respond to messages around the clock but response times can vary depending on when you send your message. For example, you may expect a slightly longer response time outside of typical working hours 9:00am–5:00pm, Mon–Fri

Most communication will happen via the Roczen app at a time that best suits you. As and when required you will be able to talk on the phone or via video with them too. Best of both worlds.

Manage your weight or reverse type 2 diabetes with your personal clinician and mentor for £30 per month.

• Join our programme after your initial consultation

• Free hbA1c kit included in your subscription

• Your own clinician to build an ongoing relationship and rapport

• A mentor to help you stay motivated and supported
  

• Access to recipes, exercises and life hacks
  

• Invitation to join our Mentor Rewards programme
  

• Cancel anytime
  

Good news, your employer covers the cost for you.

If you cannot find the answer in our FAQs, use our Intercom chat to get direct answers from our team much quicker.