Membership Terms

Roczen Membership Terms

PLEASE READ THESE TERMS CAREFULLY

BY TICKING “I CONSENT TO ROCZEN LIMITED CONSENT TO TREATMENT POLICY” IN THE MOBILE APP, YOU AGREE TO BE BOUND BY THESE TERMS AND FOR RESET HEALTH CLINICS LTD TO ACCESS YOUR NHS SUMMARY CARE RECORD.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT TICK “I CONSENT TO ROCZEN LIMITED CONSENT TO TREATMENT POLICY” IN THE MOBILE APP.

Who we are and what this agreement does

‎Roczen Ltd. (Company number: 13251035), registered at One Fleet Place, London, EC4M 7WS, is a wholly owned subsidiary of Reset Health Clinics Ltd. 

Reset Health Clinics Limited is a private limited company registered in England under company number 12111885 and have our registered office at One Fleet Place, London, EC4M 7WS. Our main trading address is 83 Baker Street, London, W1U 6AG.

Roczen provides medically supervised Membership Programmes for people who have or are at higher risk of metabolic syndrome, and those with established complications of obesity, including T2DM. These Terms describe the basis upon which you may subscribe to our Membership Programme.To contact us, please email enquiries.uk@roczen.com

The following terms may also apply to you:

Membership Programme Services

Roczen is a metabolic membership programme designed for people living with obesity, T2DM and other metabolic syndrome complications. If you wish to become a member of the Membership Programme, you may complete a medical questionnaire via the Roczen App, which will be assessed under the supervision of the Reset Health clinical staff. You will then be contacted by the Roczen team and may be invited for a free, no-obligation pre-membership clinical assessment either in clinic or via video with a member of the Roczen clinical team.

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Our Contract with You

‎If you are eligible to join our Membership Programme, upon review from our clinicians, you may subscribe to the Membership Programme at which point a contract will come into existence between you and us.

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Eligibility

‎You will not be suitable to enter the Membership Programme if the Reset Health clinical team do not consider the Membership Programme to be clinically appropriate for you. The reasons for this may include (but not limited) the below. We reserve the right to amend these criteria:

  • Those under 18.
  • Pregnant or breast-feeding.
  • History of a major adverse cardiovascular event within the past 6 months (acute coronary syndrome (ACS), percutaneous coronary intervention, coronary artery bypass graft surgery, hospitalisation for congestive heart failure, stroke/transient ischemic attack (TIA).
  • Uncontrolled arrhythmia (i.e. rate-controlled atrial fibrillation/atrial flutter are not exclusion criteria).
  • History of thyroid disease requiring high dose titration of thyroid replacement medication(s) within the past 3 months (i.e. hypo-thyroidism on a stable dose of thyroid replacement therapy is not an exclusion).
  • History of malignancy undergoing active treatment, except non-melanoma skin cancer.
  • Known history of type I diabetes.
  • History of an eating disorder (bulimia, anorexia, other similarly serious diagnosis).
  • History of cirrhosis.
  • History of stage 4 or 5 chronic kidney disease or requiring dialysis.
  • Uncontrolled psychiatric disorder (including a history of hospitalisation for psychiatric illness).
  • Suicidal ideation.

Membership Plans

We offer the following Membership plans:

Best Value

Charges per month: £30
Joining Fee: -
Term (Automatic Renewal): 12 months

Services included:

  • Personal medical consultation
  • Individual treatment plan
  • Advice, coaching and support during support hours
  • Regular feedback via our Roczen App
  • Weekly email updates

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Most Flexible

‏‏‎Charges per month: £30
Joining Fee: £100
Term (Automatic Renewal): 12 months - cancel anytime

Services included:

  • Personal medical consultation
  • Individual treatment plan
  • Advice, coaching and support during support hours
  • Regular feedback via our Roczen App
  • Weekly email updates

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Premium

‏‏‎Charges per month: £100
Joining Fee: -
Term (Automatic Renewal): 12 months

Services included:

  • Fully inclusive point of care blood tests at Roczen clinic as recommended by a Roczen clinician
  • On call doctor during our support hours
  • Individual treatment plan
  • Advice, coaching and support
  • Your nurse or doctor available via video as required by appointment during support hours
  • Regular feedback by email and telephone
  • Weekly email update‎ ‎

‏‏‎ ‎The Membership Plan information will be delivered to you via in person or video consultations, our App and email. For further information on each of the services, including our support hours please see our Membership Programme Information Pack.

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Charges

Please note that the use of our App is free and there is no subscription charge for the use of the information generally available on the App. The Charges relate solely to the provision of the medical Membership Programme which cannot be purchased via the App.

We accept payment with all major credit and debit cards and accept payment of fees in monthly instalments. Once you have joined our Membership Programme, payment is made by setting up a continuous payment authority. This may be set up:

  • by following instructions provided to you by email from Roczen

By providing your credit or debit card details, you agree that Roczen is authorised to take payments from your account on a monthly basis for the Term as described in your Membership Plan above without seeking authorisation from you again.

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Term of the Membership Plan

‏‎The Term of the Membership Plan is twelve months (Initial Term) and the Membership Plan will automatically renew for further periods of twelve months (Renewal Term) unless you email us at least 30 days prior to the expiry of the Initial Term or Renewal Term as may be applicable and notify us that you do not wish your Membership Plan to renew. If you provide such notice your Membership Plan shall end at the end of the Initial Term or the Renewal Term. You will receive a reminder by email of the automatic renewal of your membership in advance of the notice period.

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Information

‏‎We may need certain information from you so that we can supply the Membership Programme to you, for example, there is questionnaire which must be completed via the App prior to attending a consultation with our clinical staff. If any further information is required, we will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (see "Cancelling Your Membership Plan"). We will not be responsible for supplying the Membership Programme late or not supplying any part of it if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

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Cancelling Your Membership Plan

Flex Plan Cancellation

If you subscribe to the "Most Flexible Plan" you may cancel at any time by emailing enquiries.uk@roczen.com. Please note that your cancellation will take effect 5 days after the day on which you notify us ("Cancellation Date") and payments will stop being taken from the Cancellation Date.

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Your Right to Cancel

‏‏‎ ‎You may cancel your contract at the end of the Initial Term or the Renewal Term by serving notice as detailed in the section, "Term of the Membership Plan".

If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any services which have not been provided and you may also be entitled to compensation. The reasons are:

  • we have told you about an upcoming significant change to the Membership Programme or these terms which you do not agree to;
  • we have told you about an error in the price or description of the Membership Programme you have subscribed to and you do not wish to proceed;
  • there is a risk that supply of the Membership Programme may be significantly delayed because of events outside our control;
  • we have suspended supply of the Membership Programme for technical reasons, or notify you we are going to suspend it for technical reasons, in each case for a reasonable period; or
  • you have a legal right to end the contract because of something we have done wrong.

‏‎‎Under certain circumstances you may end the contract with us or have the service re-performed or to get some or all of your money back if the Membership Programme is faulty or has been misdescribed (see, "If There is a Membership Programme Problem").

If you change your mind, you have the right to cancel the Membership Programme within 14 days of the start of the contract and to receive a refund. Please note that you do not have the right to change your mind in respect of:

  • digital services after you have started to download or stream these;
  • services, once these have been completed, even if the cancellation period is still running;
  • products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
  • sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and
  • any products which become mixed inseparably with other items after their delivery

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How to End the Contract with Us

‎ ‎To end the contract with us, please let us know by doing one of the following:

  • Email us at enquiries.uk@roczen.com.Please provide your name, home address, details of the order and, where available, your phone number and email address.
  • By Post. Simply write to us at Membership Enquiries, Roczen Ltd & Reset Health, 83 Baker Street, London, W1U 6AG, including details of what you bought, when you ordered or received it and your name and address.

‏‎‎If you are exercising your right to change your mind, we may deduct from any refund an amount for the supply of the Membership Programme for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

All refunds due to you will be made as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind.

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Our Rights to End the Contract

‏‎We may end the contract if you break it. We may end the contract at any time by writing to you if:

  • you do not make any payment to us when it is due and you still do not make payment within 28 days of us reminding you that payment is due;
  • you do not, within a reasonable time of us asking for it, provide us with correct information that is necessary for us to provide the Membership Programme, for example, information that may be required prior to our following your clinical consultation; or
  • you break a material term of our agreement with you.

You must compensate us if you break the contract. If we end the contract in the situations set out above early cancellation charges will apply.

We may withdraw the Membership Programme. We may write to you to let you know that we are going to stop providing the Membership Programme. We will let you know within a reasonable period in advance of our stopping the supply of the Membership Programme and will refund any sums you have paid in advance for the Membership Programme which will not be provided.

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If there is a Problem with the Membership Programme

‏‎If you have any questions or complaints about the Membership Programme, please contact us. You can write to us at enquiries.uk@roczen.com or FAO Membership Enquiries, Roczen Ltd & Reset Health, 83 Baker Street, London, W1U 6AG.

Early Cancellation

‏‎ ‎If you wish to cancel your contract and you do not have a right to cancel as described under "Cancelling Your Membership Plan", you may tell us by emailing enquiries.uk@roczen.com. We may contact you to request further information regarding your cancellation request to understand and assess your specific circumstances.

Please note that unless you have the right to cancel as described under "Cancelling Your Membership Plan", a remaining contract charge may apply at our discretion. The remaining contract charge is calculated by adding together your outstanding monthly charges for the remainder of the term of your contract (the Initial Term or Renewal Term) as applicable and deducting any costs we save including with respect to not providing the services to you under the Membership Programme.

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Limitations of the Membership Programme

‏‎The Roczen Membership Programme offers suitable candidates a personalised programme for addressing type 2 diabetes and obesity. The Membership Programme should not be used or relied upon to screen other medical conditions and should never be used to replace consultation with or treatment from your doctor for any other medical issues.

The Roczen Membership Programme is guided by a clinical team of healthcare professionals including nurses, dieticians, psychologists and physicians and is individualised to each participant and should not be shared for use by any other person. The benefits of joining the Membership Programme may vary between individuals and Roczen does not make any guarantees regarding the outcome of joining the Roczen Membership Programme. The Roczen Membership Programme is provided to participants on a supervised basis. It is not appropriate and Roczen do not permit you to continue to rely on, or use the information received after your Roczen Membership Programme has ended.

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Our Responsibility for Loss or Damage Suffered by You

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights.

We are not liable for business losses. We only provide the Membership Programme for domestic and private use. If you use the programme for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

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How we May use Your Personal Information

We will collect and process your personal information in accordance with our Privacy Policy.‎‎

We may transfer this agreement to someone else

‎ ‎We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You need our consent to transfer your rights to someone else

‏‎‎You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

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No rights for third parties

‎This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

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If a court finds part of this contract illegal, the rest will continue in force

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of you breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

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The laws that apply to this contract and where you may bring legal proceedings

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

Alternative dispute resolution

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to London Arbitration Centre via their website at www.londonarbitrationcentre.com. London Arbitration Centre will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

Terms

These terms tell you the rules for using our website, www.resethealth.clinic ("our site").

Who we are, what we do, and how to contact us

Our site is operated by Reset Health Malaysia Sdn. Bhd. (Company Registration No.: 202101028076 (1428376-K)), a company limited by shares incorporated in Malaysia. Our registered address is at Gleneagles Hospital Kuala Lumpur, Block A & Block B, 286 & 288, Jalan Ampang, Kampung Berembang, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur. 

Roczen is a trading name of Reset Health Malaysia Sdn. Bhd.

Roczen is a metabolic membership programme designed for people living with obesity, T2DM and other metabolic syndrome complications. Please click here to learn more about our Roczen Membership Programme.

To contact us, please email enquiries.my@roczen.com or telephone us on +603 2935 9597.

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.‏‎

 

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy. See further under "How we may use your personal information"; and
  • Our Cookie Policy, which sets out information about the cookies on our site.

The following terms may also apply to you:

  • If you use the Roczen App, the Roczen App Terms and Conditions will apply to you.
  • If you become a member of the Roczen Membership Programme, the Membership Programme terms will apply to you.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our services, our users' needs and our business priorities or as may be required by law or best practice.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

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We may transfer this agreement to someone else

We may assign/transfer/novate our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under any contract you have with us. ‎

Our site is only for users in Malaysia

Our site is directed to people residing in Malaysia. We do not represent that content available on or through our site is appropriate for use or available in other locations.‏‏‎ ‎

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence/consent to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Safety warning and disclaimer

The following statements do not relate to information provided specifically for you under our Membership Programme (see "Membership Programme Terms") but to information that is generally available on our site.

The information available on our site is intended for informational, educational and interest use only. The information provided on our site has not been prepared for any individual's specific requirements, and each individual (or those that are responsible for them) must ensure that the information is appropriate for them.

You should consult your doctor or general practitioner or a Reset Health professional clinician before taking any action based on the information provided on this site. You should not rely on the information and services provided by us as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. If you have any questions or concerns about your health, you should always consult with your doctor, general practitioner or other appropriately qualified health care professional (including your Reset Health professional clinician). Do not disregard, avoid or delay obtaining medical advice on the basis of any information or services available from us (whether provided in person or remotely, including on this website), or which may be provided by us on any third party website.

You acknowledge and accept  the use by you of any information provided by us on our site:

  • does not constitute (and must not be taken to be) medical or therapeutic advice;
  • does not constitute a doctor-patient, or allied health care professional-client relationship, between us (or any platform or third party service on which our information or services are being viewed/received) and you; and
  • is solely at your own risk.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether expressed or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Our site may contain links to third-party websites or services that are not owned or controlled by us.

We have no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit          ‏‏‎

Our responsibility for loss or damage suffered by you

We are not responsible for any foreseeable or unforeseeable loss and damage caused by us and each visitor of the website shall be at their own risk

The Company, its, directors, officers, employees, agents, sponsors and/or representatives shall not be liable to any Member in respect of any loss or damages whatsoever which is suffered, including but not limited to indirect or consequential loss, or for personal injury suffered or sustained by the visitor arising out of or in connection with the reliance of the information and content contained in the website.                                                                                ‏‏‎ ‎

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.‎

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer      Crimes Act 1997. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page with our express and written consent. You must at all times ensure that any link to our home page is done in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site on any website that is not owned by you unless you have prior permission of the site owner.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of the content on our site other than that set out above, please contact enquiries.my@roczen.com

Jurisdiction

These terms are governed by Malaysia law and under the exclusive jurisdiction of Malaysia Court     ‏‏‎ ‎

Our trademarks are registered

Reset Health is a UK registered trade mark of Reset Health Clinics Limited (Trade Mark No. UK00003487873. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under "How you may use material on our site".

The trade mark Roczen (Application No. UK00003733194) is pending approval.

© 2022 Roczen Limited.
Company number 13251035
One Fleet Place, London, EC4M 7WS